Eddie below is wonderful. The customer needs to be more involved in the financing process. I had been approved for GM financing and the Chevy family discount and Eddie mentioned a payment of 442, which was fine. All of us a sudden in the financing process we find out we're not with GM after all and the payment is 462. It felt like a bait and switch and I was very disappointed. This was my third vehicle at your dealership but I can't do it again if that is the process. I don't want any of this to reflect badly on Eddie because that is not where the problems lay.
Catherine S.BROKEN ARROW,OK
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